Feedback and Case Studies

Learner Feedback

Some results from 2013 are shown below:

The majority of learners reported increased motivation, self esteem, practical skills and confidence.
The majority of learners reported increased motivation, self esteem, practical skills and confidence.Learner Feedback


Learner Comments and Case Studies:


“My first impression of the programme was great. I would recommend anyone to go. I learnt a lot and the teachers were fun, polite and are great at their job”

“The tutor was very helpful and informative and each task was explained thoroughly and reviewed after completion for discussion”

“Overall I was very pleased with the programme, its results and its delivery. I have gained ICT and Numeracy qualifications as a result and I’m pursuing a further NVQ with Mercia”

“I really enjoyed it. The helpful and lovely tutors explained things very well and supported me to pass without giving up”

“I learnt a lot, it helped that my tutors were really good and helped me a lot and were always there to help me.”

“I would recommend Mercia. I found it a very enjoyable course.”

“I have enjoyed every aspect of my course and believe this has given me the confidence to use my IT skills in and out of work.”

“Good support from the tutor who was easy to contact outside if I needed help by email or phone.”

“Enjoyable sessions, lots of guidance. Strong group identity developed.”

Knowsley News Article

Terry Latham is a former New Horizons Learner who used his funding to go on to a Football Coach course. This led to employment with Everton in the Community. You can read an article from Knowsley News above.

Case Studies

‘I have really enjoyed participating in the ITQ Level 1 course. I would like to thank Jayne for her patience and excellent teaching of computer skills which I now use on a daily basis. I would like to thank HMRC and particularly Alison for allowing me to do the course in works time. It is 40 years since I last did any learning so you can probably tell how old I am?” Diane Calvert

“My name is Nikki Featherstone and I am an AO on the 6th floor. I opted to do Level 2 ITQ as it incorporated key skills in Literacy and Numeracy at Level 1, and as my school years are long gone, and my numeracy incredibly rusty, I was keen to get a shot at obtaining up to date certificates in both key skills. I know I’m going off the rails here by talking about the key skills, rather than I.T., but passing not just level 1 in Literacy and Numeracy, but passing Level 2 aswell, has really meant so much to me as I didn’t get my Maths “O” level when I was at school. My daughter was so proud of her Mum that she pasted it all across Facebook!! (LOL!!). I can now assist her in her schoolwork which I couldn’t even attempt before, and can understand her frustrations when doing coursework whilst using the laptop, trying to copy and paste, when to do screen grabs and so on. My parenting skills have therefore also improved!! Having Jayne as a Tutor has been a pleasure – she has made I.T. so interesting, and made learning fun. Before I started this course I didn’t know much about I.T. but I can now use Power Point, Publishing and Excel and have been able to use my new found skills in my roles in Communications and Operational Delivery Profession. To receive the accreditation is amazing, and for HMRC to allow the time in such a business driven environment is also to be thanked, and should be allowed to continue. A happy workforce makes good business sense.” Nikki Featherstone

“I have thoroughly enjoyed completing the ITQ level 2 diploma. The tutor made the subjects interesting but fun at the same time. Although I have my maths and English GCSE I still had to pass the numeracy and literacy level 2. When you haven’t done algebra and fractions for many years this is at first quite daunting but again the tutor was extremely helpful. The new skills which I have learnt have been put into practice while carrying out my day to day duties. I have upgraded inherited Excel spreadsheets to include formulas to make the completion much easier and quicker as well as creating several of my own. I have created posters and leaflets which have been placed around the office using Microsoft Publisher to promote One HMRC One Deal. Being in the learning environment and gaining new skills has made me eager to learn more. The whole experience has given me the confidence to make use of my new skills and I am keen to take on more learning. It would be great if I could go on to complete level 3. I think its fantastic that the department has given me, along with others, the opportunity like this to learn new skills. The investment in staff should be repaid by our putting the new skills into practice. I really appreciate all the hard work that Rebecca has put in to getting this organised and the work continues. I would encourage anyone, if they get the chance, to grasp this kind of opportunity. After the presentations Alison and Jayne handed out each member’s certificate to them to allow a personal congratulation to each person from all of the attendees.” Kristina Dooley

If you are a current learner and would like to provide feedback about one of our courses please ask your tutor for a learner survey, send us a tweet @MerciaPart or contact us.