Customer Service


If you want to make the right impression with customers, then the Customer Service NVQ could be right for you. It will help you to get a better understanding of what your customers really want and even build your confidence.

Customer Service Job Roles

Customer Service Job Roles

Entry Requirements Must be working in relevant environment. In order to complete an Apprenticeship you must be able to achieve, or have already achieved, functional skills qualifications (or their equivalent) in English, Maths and IT. Customer Service can also be taken as a standalone NVQ.

Learning & Assessment Methods Assessment and delivery will be undertaken in the workplace, tailored to the needs of both the employer and the learner including practical demonstrations of competence to build a portfolio of evidence.

Topics such as:

Prepare yourself to deliver good customer service
Provide customer service within the rules
Impression and Image
Handling Problems
Development and improvement

make these qualifications interesting and relevant to today’s workplace. You will have a choice of options that enable this qualification to fit to your role at work. Competence is assessed by the development of a portfolio. Evidence can be generated using work-based documentation, observations, questionnaires and witness testimonies. Delivery and assessment will take place at the learner’s place of work.

Certificate in Customer Service Level 2 is designed for anyone who works in a customer-facing role looking to improve their own skills.

Diploma in Customer Service Level 3 is designed for those who are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Contact us to find out about Higher Apprenticeships in Customer Service.

To find out more from City & Guilds click here.

Last updated: February 27, 2014 at 9:32 am